Thursday, July 21, 2011

Rohan Designs: Taking Care of Customers

Quick props to Rohan Designs (LOTR fans have to love the name), a British maker of outdoor clothing that Aragorn and J.R.R. himself would have been proud to wear. They took care of a customer service request for me, at their expense, which they weren't obligated to do. The request was handled without objection—quickly and courteously.

Thanks to Emily, their stateside service rep, who solved the problem for me and who linked me up with her British counterpart to complete the transaction. Even though they could have said "No," they did their best for a customer. Why aren't all companies this eager to serve and win a loyal customer base? I'm happy to point out folks who go above and beyond in the line of duty.

Check out Rohan—they're even having a huge sale right now.

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